Privacy Policy

This Privacy Policy explains how POLIMER ELAM, S.L. (trading as Elamlaser / Elamplex), registered at Avda. de Bruselas, № 18, Esc. 1, Planta 2, Puerta A, 38660 Adeje, Santa Cruz de Tenerife, Spain, email elamplex@gmail.com, processes personal data on the website https://elamplex.com.

Data controller

ELAMLASER S.L. is the controller of personal data collected through this site (contact and quote forms, orders, customer account and related communications).

Data we collect

• Identification and contact details you provide (name, email, phone, company, delivery or billing address).
• The content of your message or request (order description, files you choose to attach).
• Ordinary server logs (IP address, date/time, browser type) for security and site operation.
• Order data (products, quantities, delivery and payment preferences) when you use the shop.

Purposes and legal bases

• Handling enquiries and quotes — pre-contractual steps or your consent when submitting a form.
• Processing orders and the commercial relationship — performance of a contract.
• Complying with legal obligations (tax and company law).
• Keeping the site secure and operational — legitimate interest.

Retention

We keep data only as long as needed for the purposes above and applicable legal periods (including accounting and tax). Commercial requests that do not become orders are deleted or anonymised when no longer needed.

Recipients

We do not sell your data. We may share it with providers that supply technical services (hosting, email, payment gateways, logistics), only as needed and under confidentiality obligations. We do not transfer data outside the EEA unless appropriate safeguards apply.

Your rights

You may exercise rights of access, rectification, erasure, objection, restriction and portability where applicable by writing to elamplex@gmail.com. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

Cookies

The site may use technical cookies required for operation (session, cart, language preference). If analytics or marketing cookies are introduced later, we will inform you and request consent where required by law.

Updates

We may update this policy. The current version is published on this page. Last updated: August 2026.